Shipping policy

Shipping Policy

Thank you for choosing CollectiveInsideOut We are delighted to serve you with our range of high-quality clothing, accessories, and lifestyle items. Below is our shipping policy to guide you through the shipping process and answer any questions you may have.

1. Order Processing Time:

  • Orders are typically processed within 1-3 business days after payment verification, excluding weekends and holidays.
  • During peak seasons and sales, processing times may be slightly extended. However, we strive to process orders as swiftly as possible.

2. Shipping Methods and Delivery Times:

  • We offer various shipping methods to accommodate your needs. Upon checkout, you can select your preferred shipping option.
  • Standard Shipping: Estimated delivery within 5-7 business days after order processing.
  • Express Shipping: Estimated delivery within 2-3 business days after order processing.
  • International Shipping: Delivery times may vary depending on the destination country and customs clearance procedures. Please allow additional time for international orders.

3. Shipping Rates:

  • Shipping rates are calculated based on the selected shipping method, destination, and the weight/size of the package.
  • We offer free standard shipping on orders above a certain value. Check our website for current promotions and offers.

4. Order Tracking:

  • Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number.
  • You can track your order's progress by entering the provided tracking number on our website or the carrier's website.

5. Shipping Restrictions:

  • Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues.
  • We do not ship to P.O. boxes. A physical address is required for delivery.

6. Customs and Duties:

  • For international orders, please note that customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the customer.
  • We are not responsible for any delays caused by customs clearance procedures.

7. Shipping Partners:

  • We partner with reliable shipping carriers to ensure timely and secure delivery of your orders.
  • Our shipping partners may vary depending on your location and the selected shipping method.

8. Shipping Address:

  • Please ensure that your shipping address is accurate and complete before finalizing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If you need to update your shipping address after placing an order, please contact our customer service team as soon as possible.

9. Lost or Stolen Packages:

  • In the rare event that your package is lost or stolen during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order promptly.

10. Returns and Exchanges:

  • For information regarding returns and exchanges, please refer to our Return Policy.

11. Contact Us:

  • If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team. We are here to assist you!

Thank you for choosing CollectiveInsideOut We appreciate your business and hope you enjoy your shopping experience with us.